Frequently Asked Questions
Airport FAQ
After you clear customs, look for your chauffeur who will be holding a sign or name-board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can’t find us, please call 02084004829 or the chauffeurs mobile number will be on your booking confirmation. Please do not leave the terminal and go outside before you find us.
Yes, we monitor all flights so we will do our best to arrive early.
Just email or call us and keep in touch until we have the new details.
Just email or call us and keep in touch until we have the new details.
Heathrow to Central London takes 60 minutes and Gatwick to Central London 80 minutes, depending on the time of day and traffic conditions.
Please call or email us and we will update your booking with the new details.
Parking and tolls are not included, they will be added to your final invoice but are kept to cost price.
Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. But always check this with your airline.
We will monitor your flight and arrive half an hour after the plane has landed to save on any waiting time. If for any reason you are then delayed further, hold ups at Customs etc, waiting time is charged at an hourly rate, (depending on which type of vehicle) we divide the hour into 15 minute segments.
Chauffeur and Driver FAQ
Absolutely not! None of our chauffeurs will ever speed.
The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
Absolutely. All of our chauffeurs have signed confidentiality agreements (non disclosure agreements) with iChauffeur. What is said in the car, stays in the car.
Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.
Absolutely not! This is against the law.
Absolutely. Not only is this more courteous, it is safer for the passengers too.
Yes, your chauffeur will always offer to help carry your bags and luggage.
Absolutely! They always wear dark suits, shirt and tie.
