Frequently Asked Questions
Airport FAQ
Yes, we monitor all flights so we will do our best to arrive early.
Just email or call us and keep in touch until we have the new details.
Just email or call us and keep in touch until we have the new details.
Heathrow to Central London takes 60 minutes and Gatwick to Central London 80 minutes, depending on the time of day and traffic conditions.
Please call or email us and we will update your booking with the new details.
Parking and tolls are not included, they will be added to your final invoice but are kept to cost price.
Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. But always check this with your airline.
We will monitor your flight and arrive half an hour after the plane has landed to save on any waiting time. If for any reason you are then delayed further, hold ups at Customs etc, waiting time is charged at an hourly rate, (depending on which type of vehicle) we divide the hour into 15 minute segments.
Chauffeur and Driver FAQ
Absolutely not! None of our chauffeurs will ever speed.
The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.
Absolutely not! This is against the law.
Absolutely. Not only is this more courteous, it is safer for the passengers too.
Yes, your chauffeur will always offer to help carry your bags and luggage.
Absolutely! They always wear dark suits, shirt and tie.
